During the lockdown, relating to COVID-19, I’ve put my customer service needs on hold, just stop going forward until life gets back to normal so I don’t bother many companies whose staff I am sure are having a tough time. Here is a review on how things have been going.
I personally don’t use this domain and web hosting company but my clients do. It’s not the worst company but it’s not the best either, I have never been a customer with them as I was warned off for the following reasons:
- Customer service tries to sell you useless things you don’t need.
- Once you are a customer they make it as difficult as possible for you to leave.
The only time I try to reach out to them is when my clients have downtime on their websites, which has been significant of late. There was nothing about outages on their status page but checking out Twitter many customers seemed to be experiencing the same issues. Someone on twitter tried to reach out to them on Live Chat but the waiting time was 14 hours, which is quite scary. GoDaddy has never responded to any of the messages I sent them.
I don’t know what their staff are going through especially when there is an outage, maybe they are finding hard to coordinate with technicians, but it leaves many customers in the dark.
I don’t enjoy going in Costco on a normal day but have always had good experiences with staff either in stores or their administration offices over the years. Recently it seems to have gone in the other direction, the result of which will be me keeping away from them unless I have a dire need to use them.
There were two incidents I was kind of disturbed about recently.
Went into Costco for a prescription with the hubby.
Staff: Keep 6ft away from him.
Me: I’m married to him.
Staff: You still need to keep 6ft away.[Sees straight couples together, none of which were told to stay 6ft away from each other]
Me Shouting: I go to bed with him, and not caught anything yet.
15 mins later staff member apologizes, but if I had left the store I wouldn’t have heard that apology.
Hopefully, the member of staff isn’t homophobic and just over-thinking his job right now, he could have started the conversation by saying “are you two together” then it wouldn’t have got out of hand.
Goes online to try and amend an address in the My Account area of the Costco website.
System wouldn’t let me change the postcode.
Wrote an email to Costco asking them to make the amendment.
They wrote back with the message “you have to go into the My Account area to change your address”.
Obviously they never read my email properly. Maybe they are just inundated with issues to handle right now but I would have thought that one is a synch to fix.
Namecheap is a well known company for letting scammers buy domains in bulk for various evil purposes, I thought they were ‘leaders’ in the market but now a new company has appeared on the scene. I had never heard of NameSilo before, the reviews I have seen of the company appear to be good, however, it seems that they are allowing scammers buy domains in bulk too. All of a sudden I started to receive a huge amount of spam, I looked up domains and discovered they were purchased via NameSilo.
It might be the case that no one is hosting via NameSilo but have bought domains via another company, in another country. I noticed that all domains in my spam have very similar format; three letters followed by four numbers, mostly .com tld’s. I would have thought this would have generated some suspicion at the company. Anyway, like Namecheap, NameSilo get an F rating at the Better Business Bureau because they fail to respond to customer complaints that are escalated there.
There are some companies I deal with that are known to have poor customer service but I just assume I am not going to get anything done during this period, so I have left them alone.
Compainies I don’t usually have issues with haven’t been doing that well during the lockdown but I just put that down to these chaotic times.
We’ve gone to some stores where staff are clearly unhappy but I can’t blame them really, on the whole we’ve had a brilliant experience with other places. So, it’s hit and miss during these times.