It certainly was an interesting year of odd customer service moments, some good, some bad, and some a mix. Here is my review on how 2019 went.
I can’t put companies in a good or bad bucket as some were a mix, so I will just list them.
Every company I didn’t have to call and could resolve issues on their self-service website. I really don’t like wasting my time on the phone or in live chats.
The Not So Bad
Has to be DHL, they were helpful in fixing the issue and send us a gift! Well, it helps.
It’s a toss up between HSBC and UPS. Misdelivery of items I can probably deal with but errors with my finances have a knock on effect down the line.