Neptune Palace Restaurant is based here in Surrey, British Columbia, and is based inside the Surrey City Central Mall.
Neptune is a more high-class Chinese restaurant with inside decor to match. There are two parts to the restaurant, we’ve only been in the main section, the other one is a Wonton Noodle place.
The items on the menu are generally dishes you would not find in a day-to-day Chinese restaurant most people would go into. The prices are high but they do serve generous portions, enough for us for 3 more dinners. So, kind of value for money.
We had 3 dishes in all and my favourite was the Ho Fun, it’s always my go-to dish but I was interested in seeing what this one was like. It was exceptional. All dishes were good. Instead of an orange, they served us with a Mango Jelly dessert, it was refreshing.
At first, the customer service was a bit gruff. There was no one to greet us when we first arrived. There was only really one member of staff that was friendly to us. Also, the menu was on a tablet and it timed out, couldn’t access it as it was passworded, then the staff member wasn’t happy she had to re-enter the password for us.
I will give the restaurant 4 out of 5, marked down due to customer service rather than the food.